Colony Northstar

  • Senior Analyst, Yardi Support Specialist

    Job ID
    2018-1287
    # of Openings
    1
    Job Locations
    US-CA-Los Angeles | US-NY-New York
    Posted Date
    3 weeks ago(7/27/2018 3:24 PM)
    Category
    Information Technology
  • Overview

    Colony Capital, Inc. (NYSE: CLNY) is a leading global investment management firm that manages capital on behalf of its stockholders, as well as institutional and retail investors in private funds, non-traded and traded real estate investment trusts and registered investment companies. Colony Capital is headquartered in Los Angeles with over 400 employees in offices located across 19 cities in ten countries. 

      

    The Senior Analyst, Yardi Specialist is a newly created position for an IT or Accounting professional with exceptional Yardi Voyager skills. The incumbent will be responsible for providing company-wide global Yardi support including: high-level Yardi technical support to the business; conducting thorough training for both end-users and the IT team; rolling out new features; assisting with enhancement implementations; etc.

    Responsibilities

    • Provide training for end-users in both IT and in the business
    • Develop and rollout policy and procedure manuals
    • Provide support upon user request with to address functional issues and provide spot training / guidance as needed
    • Identify and escalate software defects related to support tasks
    • Track support work in helpdesk ticketing system in compliance with established IT policies
    • Coordinate with Yardi integration teams for escalation and on larger projects as needed
    • Provide mentoring/training to other IT staff to allow routine matters to be handled by the larger team
    • Assist in the implementation and rollout of new software features and the like

     

    Qualifications

    • 5-10 years of experience with Yardi Voyager (version 7S) and related functional modules (IM, AR, AP etc.) in either a technical support function or from an Accountant/Accounting standpoint
    • Must have experience in a corporate environment of at least 100 users
    • Knowledge of international functionality (Translation, Recoverability, VAT etc.) preferred
    • Expertise in core accounting concepts to be able to understand context of support requests to provide more comprehensive guidance and solutions
    • Possess working knowledge of a variety of software applications and services (Microsoft Office etc.)
    • Strong written and verbal communications skills
    • Excellent interpersonal and customer service skills
    • Strong follow-up skills
    • Committed to seeing complex issues through to resolution
    • Ability to handle a fast paced environment and work well under pressure
    • Will consider either IT or Accounting background

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